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Maximizing Value from your
Business-Critical Implementations
Omega Tech's Application Management offerings provide the
service levels and measurable results needed to achieve
the most value from your enterprise, e-commerce and
mobile applications. Whether you want to move your
valuable resources from tactical, fire-fighting
activities to strategic technology issues; more rapidly
develop and implement new modules that address changing
business processes; or make sure change requests are
handled efficiently and cost-effectively…Omega Tech's user,
technical and operations support can help.
User Support
Omega Tech's support specialists provide dependable and timely
resolutions to users' questions and problems. Whether
they have a new business requirement, a “how to”
question or customization needs, Omega Tech delivers
high-quality troubleshooting and onsite or offsite help
desk and change request support. Our deep knowledge
enables us to pinpoint the source of problem—even within
highly integrated enterprise applications, and quickly
resolve the issue. And our proprietary MyAdvisor
Web-based knowledge portal, customized for particular
application software, gives users instant answers to
"how to" questions, technical problems and documentation
needs. We capture and track all questions so that you
can reduce direct support costs, minimize loss of user
productivity and turn your support service into a
competitive asset.
Technical Support
Omega Tech simplifies the continuous improvement of your
application environment so it can fully support evolving
business requirements. Our skilled professionals, domain
expertise and tools enable you to rapidly and
cost-effectively extend and maintain your applications
environment. We handle everything -- changes to
mission-critical applications such as building new
enhancements to applying patches, deploying software
releases, root cause analysis, and more.
Operations Support
Omega Tech is often relied upon to be our client’s single
source for a cost-effectively, efficiently run
infrastructure. Our operations support experts can
increase the overall effectiveness, reliability and
scalability of your investment. They have tremendous
experience ensuring that networks, HP-Unix or NT
operating systems, and Oracle, Informix, and SQL Server
databases keep pace with user demand. They protect your
infrastructure against possible failures and security
breaches. And they can assume full responsibility for
your infrastructure’s administration, around-the-clock.
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